Provisions of refund are comprehensive and refund rules remain effective with immediate effect and shall be abiding to all until amended in a future date.

The Objective of the Refund policy is as under:

1. To plug scope of any misuse.
2. To facilitate clients/applicant/agent/agencies.
3. Discourage any fraudulent transaction activities.
4. Clients/applicants/agents/agency/agencies seeking Refund from SOP Navigator for availing services are subject as follows...
   In case of cancellation of an application "within specific time-frame" stated after the application for which the agreed amount has/had already been "Fully/Partly Paid" and successfully uploaded by the client/applicant/agent/agencies will attract staged cancellation charge against operations & administrative costs.
   1. If cancelled within 2 hours from uploading: FULL REFUND.
   2. If cancelled within 24 hours from uploading: Refund of 50% of the agreed fee.
   3. It is mandatory for the client/applicant/agent/agency to produce a valid transactional detail to claim any refund.
   4. NO REFUND shall be given if the payment made by the client/applicant/agency has been declined.
   5. Bank cheque is subject to realization; if the cheque is not honoured from/to either side-it may attract penalty and legal action.
   6. In case of any discrepancy; falling under human error grounds-an explanation shall be provided by the client/applicant/agent/agency for switching over to inter alia service and necessary action shall be taken so as to settle the disputed concern.
5. If the client/applicant/agent/agency is not 100% satisfied with the service that was requested, the claimant stands liable to claim FULL REFUND (after deduction of the minimum charge of INR 200); however before the refund process takes place, a notified discussion will take place between the claimant & the SOP Navigator to bring a plausible solution for the service requested. Even after a satisfactory healthy discussion on either ends has not been materialized, the refund procedure will commence only after the claimant submits a “resonated & detailed credible explanation notification” via electronic mail within 24 (twenty four) hours and with an assuring condition that the requested service content sent by SOP Navigator shall not be used anywhere in any form for any purpose thereafter; if found or detected, it will be considered as a violation of breach of trust and will warrant legal consequences.